When VAT Applies to Water Charges

Some businesses must pay VAT on water charges, calculated at 20%. This depends on your business activities as recorded by your Standard Industrial Classification (SIC) code.

Think You’re Being Incorrectly Charged?

If you think your business is being wrongly charged VAT on your water bills, let us know your Standard Industrial Classification (SIC) code by completing the SIC Code Form. 

How to Submit Your SIC Code

1. Log in to the Customer Portal
   Make sure you’re signed in before accessing the form.
2. Complete the SIC Code Form
   You can go directly to the SIC Code Form, or access it via the Submit a Request section in Help and Support.