If you are no longer working with a customer who has an account with us but are still receiving emails, it is likely that your contact details have not yet been updated on the account.

How to update your details

The quickest way to let us know is to raise a case through your online Customer Portal. We will remove your contact details from the account and confirm once this has been completed.

If you have recently contacted us

If you have recently contacted us about a separate issue on behalf of the customer, there may still be an open case linked to your email address. In this situation, you may continue to receive updates about that case until it is resolved.

If you would like to update the contact details on an open case, you can reply to one of the emails with the correct information.

Preventing future emails

You may also wish to contact the customer directly to let them know you are still receiving emails. This allows them to update their contact details and helps prevent any further communications being sent to you.