You can request that Castle Water change the name on your account if your company remains in the same ownership, and only the name of the business or the managing agent has changed.

When we update the name on the account:

• Your account history and previous bills remain unchanged.
• Future bills will show the new name from the date the change is applied.
• You remain responsible for any bills issued before the name change.

 

What information do I need to provide?

• For limited companies, we’ll usually verify the name change using the Companies House register.
• If available, you can also upload a copy of your name change certificate when submitting your request – this can help us process your request more quickly.
• If your managing agent has changed (but the company name has not), please provide a valid Letter of Authority.

When do I need to complete a Move In form instead?

If you are taking over a property as a new tenant, you will need to complete the Move In form, so we cancreate a new account for you.

We recommend doing this as soon as possible after the move and encourage you to provide a meter read at the same time, so we can provide a more accurate first bill.  

You can find the Move In form here.

How do I change the company name?

To let us know about a change to your account name, or to correct a minor error, go to My Account in the left-hand navigation, then select Account Details. On the page, click the Change Company Name button to submit your request. Once you submit the request, we will review the change and notify you once it has been made or if we need any further information.