We offer a variety of flexible payment options to help make paying your water bill easy.
We accept all major payment methods. You can pay:
Direct Debit
A monthly Direct Debit is the easiest way to pay your bills and spread the cost. You’ll also be covered by the Direct Debit Guarantee.
If you wish to move to a variable Direct Debit, find out more here.
To set up a Direct Debit please first log in to the Customer Portal.
Once logged in please complete this form.
Alternatively complete the Direct Debit Mandate below.
Direct Debit mandate for customers in England.
Direct Debit mandate for customers in Scotland.
Pay online
Paying online by debit or credit card is quick and easy using our secure payment service. Pay Online.
Pay by bank transfer
You can pay directly to our bank using the account details included on your invoice.
Our bank details:
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Bank: |
HSBC UK Bank PLC |
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Account Name: |
Castle Water |
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Sort Code: |
40-11-60 |
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Account Number: |
80161942 |
If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.
Pay over the phone
You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 9am-5pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.
Pay by cheque
You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque then send your payment using the Freepost envelope provided. No stamp is required.
Important: You must write your invoice number, business name, customer account number, and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.
Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.
Remittance Advice
In order to help us allocate your payment to the correct account, first log in to the Customer Portal and then once logged in navigate to the Remittance Advise Form.
You can download a paper copy of the form here.
Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.
Alternatively, if you'd like to provide your own remittance advice slip, please send it to payments@castlewater.co.uk.
Querying your water bill
Got a question about your bill? Our webchat is the quickest to get support. You’ll find it in the bottom right corner of our website and customer portal. Alternatively, visit the Contact Us section of the customer portal.
Avoid late payments
However you choose to pay your bill, please ensure you pay on time to keep your account on track and avoid any late payment charges. We share data with Experian, our credit reference agency, which means that your payment behaviour may be included in your credit report. Please pay your bill within your agreed terms or get in touch with us as soon as possible if you’ve any issues that may delay payment.
Good communication is critical. We share payment experiences with credit reference agencies. If you are struggling to pay your bills on time, please contact us so we can find a solution in order to prevent damage to your credit status.
Finding it difficult to pay?
If you're concerned about paying your bill, please get in touch immediately so that we can discuss your options and see if we can help.