How to request a new account
To add a missing account to your Customer Portal, follow these steps:
- Navigate to the Premises page in your portal, or click the ‘Premises’ and ‘View my premises’ in the left navigation (pictured below in red).
- On the premises page click the ‘Missing Premises?’ link to submit a request.
What happens next?
Once submitted, your request will be processed, and the new premises will be added to your Customer Portal.
Need further assistance?
If you need further assistance, the quickest way is to use the chat feature on your Customer Portal or the Castle Water website. Click the chat bubble in the bottom right-hand corner to be connected to one of our live agents, who will assist you further.