Moving out and closing your account

Tell us about your move

If you have moved out of premises supplied by Castle Water, please let us know as soon as possible by logging into the Customer Portal or using the form on our website here.

Save time by notifying us through the Customer Portal here, as you won’t have to give us all your details again – only information about your move.

We will update our records and issue a final bill and a refund if you have overpaid.

What information do we need?

We will ask you for:

• The date you moved out.
• An email address for your final bill.
• A forwarding address (if we have been sending bills to your supply address).
• A final meter read if you have one.

 

What happens next?

If we need more information from you, we’ll let you know, otherwise you can expect your Castle Water account to be closed within four weeks. We’ll calculate your final bill up to the date of your move, and you will be able to view this and your final account balance in the Customer Portal here.  

If there’s a credit balance once your account is closed, you will be due a refund. We’ll pay this automatically if you have been paying by Direct Debit. Otherwise, we will need you to provide payment details here. 

If you have a final bill to pay, click here to view your payment options.

Moving to a new address?

If you have moved into another address supplied by Castle Water, let us know using the Move In form here.

Request a quote for your new supply here.